There are two significant factors that either make renting a positive experience or your worst nightmare, the first is your Landlord and the other, the Real Estate Group managing the property. For the first time in a very long rental history, it is so wonderful to say that I have been blessed with both a fabulous Landlord and an incredible Property Manager in Micheele from Encore Property Group, Bertram.
I would love to thank the owners of the property my family & I rent from as they are the most considerate people I have had the pleasure to know and; my sincerest thanks to Michelle at Encore in Bertram. Wow! This lady is the best Property Manager I've ever worked with. Michelle is kind, honest, reliable, supportive and dedicated to creating a positive working relationship with both the owner and us. This incredible level of professionalism shows her commitment to everyone so as to achieve outcomes that best benefit all of us. Her people skills are fantastic and it is our pleasure to be working with such a friendly, responsible & supportive Property Manager. My family and I appreciate all that you do, Michelle!
Just a quick note re the staff at Encore in Bertram .... every time I have needed to call or visit the office, everyone has always been incredibly friendly, happy to help in any way possible, professional and courteous. It is so lovely to know that this team has built a culture of impeccable customer service, thank you to all, especially Michelle. Can't speak highly enough of this lady & the team at Encore.